FAQ

PHB Holders FAQ
Supplier FAQ

How do I register as a PHB Holder?

If you are interested in using PHBChoices to purchase products and services in line with your care plan using your Personal Health Budget (PHB), please contact your Clinical Commissioning Group (CCG) who will setup an account for you.

How do I login as a PHB Holder?

To login as a PHB Holder, visit www.PHBChoices.co.uk and hover over the “Login” option on the top right of the page. Select “Individual User” and enter your username and password as requested. If you have forgotten these, you can use the forgotten username or password options. Once logged in, you will be able to manage your account.

Please note: for security reasons, the system will log you out after 15 minutes of inactivity.

I’ve forgotten my username/password, what do I do?

If you have forgotten your username or password, we offer a simple process to reset these details. Simply visit www.PHBChoices.co.uk and hover over the Login option on the top right of the page. Select “Individual User” and underneath the pink login box, you will see “Forgotten your Username or Password?” Just click the relevant link (username or password) and you will be taken through the reset process. Please Click Here for our Account Recovery Guide.

Why do I need to provide an email address and mobile number?

Before you can use PHBChoices, you will need to activate your account. To do this, you require a PIN which is usually sent to the mobile number given during the registration process. If you do not have a mobile number, your contact at the CCG will provide you with the PIN via a different method.

PHBChoices requires your email address because it is used during the forgotten username/password process and we use it to send you notifications about your account and any purchases you make.

I have been sent a “Budget Amended” email, what does this mean?

This will generally be your weekly, four-weekly or monthly Budget going into your account. Please contact your CCG if you are unsure about this.

The Personal Assistant Module

Why do I have to pay for using the Personal Assistant Module (PAM)?

The PAM subscription fees cover the administration costs, including setting up the link between you and your PA(s).

How do I pay for using the PAM?

The subscription fees will be paid automatically using your Personal Health Budget (PHB).

I’ve chosen to do my own payroll. How long does the payment take to come into my bank account?

This should be in your bank account in 4-5 days.

I received an error regarding bank account details when trying to submit my employer contributions.

You will need to contact your CCG and ask them to enter your correct bank account details.

What types of supplier can register on PHBChoices?

Suppliers of health and social care related products and services are welcome to register on PHBChoices. For example, homecare agencies, personal assistants and mobility aids providers.

How do I register as a supplier on PHBChoices?

To register as a supplier, please visit www.PHBChoices.co.uk and hover over “Register” on the top right hand side of the page. Click “Supplier” where you will be taken to a page with a “Register Here” option. This allows you to enter a few basic details about you and your business. Once the registration process has been completed, you will be taken to our Setup Wizard, which allows you to add your products/service to the marketplace ready for sale. Click Here for a quick guide on registration.

How much does it cost to register on PHBChoices?

Registration and listing your products is free. You will only be charged when you make a sale via the marketplace. We take a 2% transaction fee on a monthly basis via the SmartDebit direct debit scheme.

What is SmartDebit?

As mentioned above and in the Terms and Conditions you agree to when you register as a supplier on PHBChoices, you are required to pay a 2% transaction fee when your products/services are purchased on PHBChoices.

To pay this transaction fee, we ask that suppliers sign up to SmartDebit. This allows us to collect your transaction fees securely via direct debit. Information on signing up to SmartDebit will be provided to you when you register on the marketplace.

How do I login as a supplier?

To login as a supplier, go to www.PHBChoices.co.uk and hover over the Login option on the top right of the page. From here, select “Supplier” and enter your username as password. Once you are logged in, you will be taken to your Control Centre where you can manage your account.

Please note: your login automatically times out after 15 minutes of inactivity for security reasons. If this occurs, simply log back in.

Can PHBChoices support complex service pricing systems?

Yes. When you register on PHBChoices, you are given access to a Control Centre where you can set up complex care rates with a number of different variables. For example, if you offer different pricing for different services based on time of day and day of the week, you can set your services up in the system to reflect this. You can also send different quotes to your customers on an individual basis. 

How and when do I get paid?

During the account setup process, you will be asked to enter your bank account details. This allows you to get paid via BACS directly into the bank account provided.

For services, a draft invoice is raised by the system every Monday. You can then go into the Control Centre and review the invoice and add, edit or remove the service lines, depending on what you actually did for the user. When the information is correct, the invoice must be sent to the user, who will either dispute or accept it. You will be paid four to five days after the invoice is accepted. Payment will be sent to the bank details provided in the Control Centre.

Who uses PHBChoices?

PHBChoices is an online marketplace that connects suppliers of health and care products and services with the growing number of Personal Health Budgets (PHB) holders. It is also open to people who fund their own care. To ensure self-funders can purchase products/services from you, we recommend adding your merchant account during the Setup Wizard process.

I’ve forgotten my username/password, what do I do?

If you have forgotten your username or password, we offer a simple process to reset these details. Simply visit www.PHBChoices.co.uk and hover over the Login option on the top right of the page. Select “Supplier” and underneath the green login box, you will see “Forgotten your Username or Password?” Just click the relevant link (username or password) and you will be taken through the reset process. Please Click Here for the Account Recovery Guide.