Welcome to the PHBChoices Help Centre. Here you will find our FAQs and user guides to help you get the most from PHBChoices. We have training material for PHB Holders, care providers and suppliers, Personal Assistants, Payroll Providers and CCGs.

Please note: you will be asked to login before you can view our user guides and FAQs. 

PHB Holders

If you will be using PHBChoices to purchase goods and services using your Personal Health Budget these FAQs, user guides and videos are for you. We cover the entire process, from activating your PHBChoices account, to purchasing a product or service. Our user guides and videos cover the same content so you can choose whichever format works best for you.

Suppliers and Personal Assistants

Care Providers, Personal Assistants and Payroll Providers: To view user guides relevant to you, please login to your PHBChoices account, where you will be taken to your Control Centre. From here, go to Help > User Guides to view the user guides available. For help logging into your account please Click Here to see a Getting Started guide.


If you’re a CCG representative, all PHBChoices training material will have been issued to you in your Welcome Pack. For help and support, please email [email protected]. If you’ve yet to register to use PHBChoices, please view our CCG registration page.