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      Complex Care
        CC

          Ark’s Complex Care service is designed to support people of all ages who have specific needs and requirements that require higher levels of clinical expertise to help them stay living safely and securely in their own homes. We provide home care support to people with a wide range of health and wellbeing needs which include paediatric care, acquired brain injury, spinal injury, physical disabilities, learning disabilities, dementia and other long term neurological conditions such as Parkinson’s disease and Multiple Sclerosis.

          We are able to person centered care and support for:

          • Airway Management
          • Spinal Injuries
          • Acquired Brain Injuries
          • Paediatric Care
          • Neurological
          • Physical Disabilities
          • Palliative & End of Life Care

          Our home care is tailored to meet the needs of every individual and care packages can include a whole host of support services, including occupational therapy, physiotherapy and social enablement through access to community services and social interaction.

            Details Part numbers Unit Price Qty

            Complex Care

            CC
            10544908
            10544908

            Learning Disabilities

            We offer short and long-term support for people with various needs, such as Autistic Spectrum Disorder, Down’s Syndrome and Attention Deficit Hyperactive Disorder.

            Every individual is different and we ensure they receive a personal approach to their care to help them maintain control and encourage them to live as independently as possible, whatever their age or ability.

            Ark's Support in Practice

            Ark provides support for James, a 22 year old who has Down’s Syndrome. As a young man James wanted to live his life fully and refused to let his care needs be a barrier to his lifestyle. Ark’s support enables James to live as independently as possible – attending college one day a week and visiting friends.

            James is now looking to move out of the family home and Ark will be on hand to ensure he has the right levels of support to give him the freedom to live his live safely and independently; from helping cook healthy meals to working with community groups to increase his social interaction.

            CQC Outcomes

            1 - Respecting and involving people who use services

            2 - Consent to care and treatment

            5 - Meeting nutritional needs

            6 - Cooperating with other providers

            10 - Safety and suitability of premises

            LD
            10544913
            10544913

            Neurological

            We provide care and support for conditions such as Multiple Sclerosis, Motor Neurone Disease, Muscular Dystrophy, Parkinson’s Disease, Huntington’s Chorea and varying levels of Dementia.

            Our support includes mobility, personal care, eating and drinking, behaviour and cognitive management. We also work with specialists including speech and language therapists, occupational therapists, dieticians and physiotherapists to offer a personalised care package which encompasses a full spectrum of care support and reablement.

            Ark's Support in Practice

            Jacqueline is 46 and has cerebral palsy. Her speech is limited and she was struggling to communicate how she wanted her care to be delivered. Ark has been working with Jacqueline to develop communication methods so she can manage her own care which has included her using voice control on her computer to specify what she needs and when, particularly at night.

            Jacqueline’s care has been specifically tailored around a dedicated team of carers who have the right skills and experience to deliver her complex care. Jacqueline was hands on in choosing her care team to ensure she felt completely comfortable.

            Jacqueline and her sister were keen to get back into the local community to encourage social interaction. Ark has supported Jacqueline and her family to achieve this and she now attends a coffee morning at a local community centre.

            CQC Outcomes

            1 – Respecting and involving people who use services

            2 – Consent to care and treatment

            5 – Meeting nutritional needs

            6 – Cooperating with other providers

            9 – Management of medicines

            13 - Staffing

             

            NEU
            10544979
            10544979

            Physical Disabilities

            Our care is designed to encourage independence and achieve personal outcomes through an enabling approach and includes:

            • Assistance with daily routines such as washing, dressing and medication
            • Support with cooking, cleaning and shopping
            • Facilitating social trips out and visiting friends and family
            • Practical support to integrate individuals into the community such as entering employment or volunteering

            Ark's Support in Practice

            Jacob is 57 years old and was born with physical disabilities. Ark began working with Jacob to complete practical tasks at home and support him to enter employment.

            Ark recruited a team of care support workers to support Jacob, who would develop a friendly relationship support him to lead the active social life that he wanted without feeling that he had full-time carers. Jacob’s care team supports him to live independently, ensuring he has help around the home and support to complete daily duties such as food shopping and cooking.

            Jacob works part-time for a charity and leads an active social life, spending quality time with his family, friends and colleagues.

            CQC Outcomes

            1 – Respecting and involving people who use services

            2 – Consent to care and treatment

            6 – Cooperating with other providers

            10 – Safety and suitability of premises

            13 – Staffing

            PD
            10545090
            10545090

            Palliative & End of Life Care

            We help individuals live the rest of their lives as fully as possible, taking into account personal tastes as well as medical needs.

            People who are nearing the end of their lives are supported to make their own decisions and their care is coordinated so they can spend time how they want and where they want to, with personal nursing, advice on pain control and practical and emotional support.

            Ark's Support in Practice

            Brian’s wife Sue was suffering from cancer and in the final stages of her life she just wanted to be at home with her family. Ark supported Sue and Brian to ensure Sue’s pain was controlled so she could do the things she loved to do most, watching Coronation Street and sitting in the park with Brian and their dog. We liaised with the community Macmillan Nurses to ensure that we had a consistent and clinically appropriate approach. We ensured that all the care support team were aware of the Advanced Directive in place, and how to support Sue in the event of an emergency or deterioration in her condition.

            Sue sadly passed away last year, but Brian and his family were continuously supported throughout the difficult time and Sue was able to pass away peacefully at home where she wanted to be.

            CQC Outcomes

            1 – Respecting and involving people who use services

            2 – Consent to care and treatment

            6 – Cooperating with other providers

            9 – Management of medicines

            11 – Safety availability and suitability of equipment

            13 – Staffing

            PEOFC
            10544973
            10544973

            Paediatrics / Support for Children

            We can help children and families who require support with various needs, such as brain injury, neurological conditions, mechanical ventilation, spinal cord injuries and undiagnosed conditions. We recognise the need for appropriately qualified care and support, and as such, our paediatric care teams each have a paediatric nurse assigned to them.

            Our paediatric care services are tailored to meet every family’s unique needs, supporting them to continue with their social and professional lives.

            Ark's Support in Practice

            Evie is a 5 year old who was born prematurely with a number of medical issues that has meant she requires constant care and support. Evie has an older brother and her parents were struggling to develop a ‘normal’ family life.

            With care and support including the management of clinical needs, , management of medicines and structured active play, Evie’s parents have now been able to focus on being parents, and return to work, allowing them to regain their own independence and provide for their young family. Evie’s parents recently took her and her brother to Disney Land for a holiday of a lifetime.

            CQC Outcomes

            5 – Meeting nutritional needs

            6 – Cooperating with other providers

            9 – Management of medicines

            11 – Safety, availability and suitability of equipment

            13 - Staffing

             

            PSFC
            10544923
            10544923

            Spinal Cord Injuries

            At Ark, we provide flexible care and support to individuals with spinal cord injuries and associated conditions.

            This includes support with:

            • Tracheostomy care and changes
            • Bowel and bladder management
            • Ventilator support
            • Physiotherapy, including passive movement

            Our care is tailored to meet the needs of every individual and care packages can include a whole host of support services, including occupational therapy, physiotherapy and social enablement such as confidence building and social interaction.

            Ark's Support in Practice

            Ark has been supporting Mary, 67, since she was involved in a car accident and required a tracheostomy and ventilated respiratory support. During her recovery Mary struggled with self-confidence and day to day tasks such as washing and dressing and needed support with daily duties.

            Mary had become withdrawn and didn’t have the confidence to leave the house so Ark created a care package that would not just meet Mary’s clinical needs but give her social support too. Ark provides a 24/7 live in care service for Mary, supporting her with mobility, management of her medicines and personal care. Mary is now more independent and Ark is supporting her to do the things she loves – shopping and socialising with her friends.

            CQC Outcomes

            1 – Respecting and involving people who use services

            6 – Cooperating with other providers

            9 – Management of medicines

            SCI
            10545091
            10545091

            Traumatic & Acquired Brain Injuries

            This includes support with:

            • Physical Disabilities & Rehabilitation
            • Emotional support
            • Social interaction / Confidence skills
            • Daily living support

            Our care is tailored to meet the needs of every individual placing them at the centre of everything we do and care packages can include a whole host of support services including help with daily tasks, such as getting up and dressed in a morning, accessing the community, building confidence through enablement an supporting you to meet your goals and aspirations.

            Ark's Support in Practice

            Ark began supporting Peter, 63, after he had a stroke. Peter was left paralysed down one side and unable to walk and talk clearly. Peter and his wife wanted to live as independently as possible and a care plan was developed that would allow Peter to stay living at home with his family, whilst maximising his potential. Peter’s swallowing was affected and Ark supported him with Percutaneous Endoscopic Gastrostomy (PEG) feeding to ensure he was getting the right nutrients and medication. Ark also worked with local stroke support groups to help Peter understand what had happened and encourage him to meet other individuals who had been through similar circumstances.

            With ongoing support from Ark, Peter can now speak clearly, eat, wash and dress independently and spend quality time with his family.

            CQC Standards

            1 – Respecting and involving people who use services

            5 – Meeting nutritional needs

            6 – Cooperating with other providers

            TABI
            10544932
            10544932